Job Description
Join our elite 24/7 support team in Washington, DC as a Night Shift Support Specialist. This pivotal role ensures mission-critical systems remain operational during overnight hours while providing exceptional technical support to federal agencies and enterprise clients. We offer a competitive salary package, comprehensive benefits, and career advancement opportunities in a cutting-edge environment. If you thrive in high-pressure situations and possess exceptional problem-solving skills, apply today to become part of our cybersecurity frontline.
Responsibilities
- Provide Tier 2/3 technical support for network infrastructure, cloud systems, and cybersecurity tools during night shift (11 PM - 7 AM)
- Monitor system health via SIEM platforms, analyze security alerts, and initiate incident response protocols
- Remotely troubleshoot complex hardware/software issues for government and enterprise clients
- Document all incidents, resolutions, and knowledge base contributions in compliance with NIST standards
- Collaborate with on-call engineers during critical outages and scheduled maintenance windows
- Conduct routine vulnerability scans and patch management for assigned systems
- Maintain 99.9% uptime SLA through proactive monitoring and rapid incident resolution
Qualifications
- 3+ years of experience in enterprise IT support with night shift or 24/7 environment exposure
- CompTIA Security+ or equivalent cybersecurity certification (CISSP, CEH preferred)
- Expertise in Windows Server, Active Directory, AWS/Azure, and network fundamentals
- Proficiency with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to maintain composure during high-pressure security incidents
- Strong documentation skills with experience in compliance frameworks (NIST, FISMA)
- Valid U.S. government security clearance (or ability to obtain)