Job Description
Join TechNova Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a tech-savvy professional to deliver exceptional remote support to clients across Virginia Beach and beyond. Enjoy the flexibility of working from home while making a tangible impact in a dynamic, growth-oriented environment. Our team thrives on innovation, collaboration, and continuous learning—where your expertise will be valued and your career accelerated.
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools (TeamViewer, AnyDesk, etc.)
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud infrastructure
- Document incidents, solutions, and knowledge base articles with precision
- Collaborate with cross-functional teams to improve system reliability
- Proactively monitor systems to prevent outages and optimize performance
- Train end-users on best practices and security protocols
- Manage ticket queues with SLA adherence and customer satisfaction focus
Qualifications
- 3+ years of remote IT support experience with proven troubleshooting expertise
- CompTIA A+, Network+, or equivalent certifications required
- Proficiency in Windows 10/11, macOS, Active Directory, and TCP/IP
- Strong analytical skills with ability to escalate complex issues
- Excellent written and verbal communication for remote client interactions
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Ability to work independently with minimal supervision