Job Description
Join TechSolve Inc.'s award-winning remote support team and transform how businesses in Buffalo, NY overcome technical challenges. We're seeking a passionate Tech Support Specialist to deliver exceptional service with flexible scheduling options. Enjoy the freedom to work from anywhere while making tangible impacts on our clients' operations. Our collaborative culture values work-life balance, continuous learning, and innovation. If you thrive in dynamic environments and possess a knack for solving complex technical puzzles, this is your opportunity to excel in a role that adapts to your lifestyle.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues across diverse platforms
- Document cases accurately in ticketing systems with detailed resolution notes
- Collaborate with senior engineers on escalated technical challenges
- Proactively monitor client systems to prevent potential disruptions
- Conduct virtual training sessions on security best practices
- Maintain up-to-date knowledge of emerging technologies
Qualifications
- 3+ years of remote tech support experience
- Expertise in Windows/macOS/Linux environments
- CompTIA Network+ or equivalent certification required
- Exceptional troubleshooting and diagnostic skills
- Strong written and verbal communication abilities
- Ability to manage multiple priorities in fast-paced settings
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow)
- Flexible availability including evenings/weekends as needed