Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Jersey City! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. This role offers flexible scheduling while delivering critical infrastructure support to our global clientele. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Monitor and resolve system alerts during overnight hours across cloud platforms
- Provide Tier 1/2 technical support via ticketing systems and remote tools
- Execute scheduled maintenance tasks during low-traffic periods
- Document incident reports and knowledge base articles
- Collaborate with day-shift teams for seamless handovers
- Perform security audits and system health checks
- Escalate complex issues to senior engineers with detailed context
Qualifications
- 1+ years in IT support or helpdesk environment
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written communication for documentation and ticketing
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification preferred
- Experience with monitoring tools (Nagios, Zabbix, Datadog)
- Available to work 20-30 hours weekly (11 PM - 7 AM)