Job Description
Launch your IT career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated Remote Tech Support Specialists to join our growing team based in Buffalo, NY. No prior experience required – we provide all necessary training to transform you into a tech expert. Enjoy the flexibility of remote work while building a stable career in high-demand IT support.
As a key member of our support team, you'll troubleshoot hardware/software issues, deliver exceptional customer service, and maintain system security. Our 8-week paid training covers Windows/macOS, networking fundamentals, and ticketing systems. Join our culture of growth where your technical skills and problem-solving abilities are valued and developed.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Install, configure, and maintain software applications and operating systems
- Document troubleshooting steps and solutions in ticketing systems
- Provide clear technical guidance to non-technical users
- Monitor system performance and security protocols
- Collaborate with senior engineers on complex technical escalations
- Continuously update knowledge on emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with computer hardware/software concepts
- Ability to learn technical concepts quickly during training
- Self-motivated with strong time management skills
- Comfortable working independently in a remote environment
- Valid US work authorization and reliable internet connection