Job Description
Join TechSecure Solutions as an immediate hire Night Shift Support Specialist in Plano, TX! We're seeking a tech-savvy professional to provide critical system support during overnight hours. This is your chance to join a dynamic team and make an immediate impact in a mission-critical role. If you thrive in fast-paced environments and excel at solving complex technical challenges, apply today!
Responsibilities
- Provide 24/7 technical support for enterprise systems during night shifts
- Monitor network infrastructure and resolve security incidents
- Document all ticket resolutions using ITSM tools
- Collaborate with global teams to ensure seamless operations
- Perform system maintenance and updates during off-peak hours
- Train junior staff on support protocols
- Conduct proactive system health checks
Qualifications
- 3+ years of IT support experience
- CompTIA Security+ or equivalent certification
- Expertise in Windows/Linux systems administration
- Strong knowledge of networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Night shift availability (10 PM - 6 AM)