Job Description
Join TechConnect Solutions as a Part-Time Remote Tech Support Specialist and empower businesses across Baltimore with cutting-edge IT solutions. We're seeking a customer-obsessed professional to deliver seamless technical assistance while working flexibly from home. This role offers competitive compensation, growth opportunities, and the chance to impact how organizations operate in the digital age. Perfect for tech enthusiasts seeking work-life balance without compromising impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional customer support for Windows/macOS systems and cloud platforms
- Document tickets using Zendesk with detailed technical notes and resolution steps
- Collaborate with senior engineers on complex network and security incidents
- Train clients on cybersecurity best practices and preventive maintenance
- Monitor system health and proactively address performance bottlenecks
- Contribute to knowledge base articles for team scalability
Qualifications
- 2+ years in technical support with remote work experience
- Expertise in Windows 10/11, macOS, and Office 365 troubleshooting
- CompTIA A+ or equivalent certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong written communication for technical documentation
- Ability to manage multiple priorities in fast-paced environments
- Experience with ticketing systems (Zendesk, ServiceNow preferred)
- Valid Maryland driver's license for occasional on-site visits