Job Description
Join TechSolutions Inc. and launch your remote tech support career tomorrow! We're seeking passionate tech enthusiasts to provide world-class IT support to our New York-based clients. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced environment. Why join us? Competitive salary, comprehensive benefits, cutting-edge tech stack, and career growth opportunities. Ready to start? Apply today and join our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access, phone, and email
- Install, configure, and troubleshoot Windows/macOS systems and network infrastructure
- Document technical solutions and maintain accurate ticket records in ServiceNow
- Collaborate with cross-functional teams to resolve complex system issues
- Proactively monitor systems and implement preventive maintenance protocols
- Provide exceptional customer support with a focus on first-call resolution
Qualifications
- 1+ years of technical support/help desk experience
- Proficiency in Windows/macOS troubleshooting and networking fundamentals
- Strong diagnostic skills with ability to resolve issues remotely
- Excellent communication and customer service skills
- CompTIA A+/Network+ certification or equivalent experience
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup