Job Description
Join TechSolve Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking tech-savvy professionals to provide critical remote and on-site support during overnight hours. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
What We Offer:
- Competitive hourly pay ($22-$28) plus shift differential
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative team culture with recognition programs
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Monitor and maintain critical systems during overnight hours
- Document incidents, resolutions, and preventive actions in ticketing systems
- Collaborate with global teams during critical outages
- Perform system backups, updates, and security patches
- Train junior staff on troubleshooting procedures
- Conduct weekly system health checks
Qualifications
- 3+ years of IT support experience with night shift exposure
- CompTIA A+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware and software issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional on-site support