Job Description
Join TechSolve Inc.'s award-winning remote support team and deliver exceptional technical assistance to clients nationwide! We provide all necessary equipment – including laptops, headsets, and software – so you can start your career from home in Stockton. Our collaborative culture offers flexible scheduling, comprehensive benefits, and ongoing professional development. As a key member of our IT support division, you'll troubleshoot complex issues while enjoying work-life balance in a fully remote environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Install and configure company-provided equipment and security protocols
- Document cases in ticketing systems with detailed resolution steps
- Train users on new technologies and best practices
- Collaborate with senior engineers on escalated technical challenges
- Monitor system performance and proactively address potential issues
- Maintain security compliance across all remote access points
Qualifications
- 2+ years of remote IT support or helpdesk experience
- CompTIA A+ or equivalent technical certification
- Proficiency in Windows/macOS troubleshooting and networking
- Strong written communication for remote client interactions
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently with minimal supervision
- High-speed home internet connection required