Job Description
Join InnovateTech Solutions as a Senior Tech Support Specialist and transform how businesses solve complex IT challenges remotely. We're seeking a tech-savvy professional to deliver exceptional support to Fortune 500 clients while enjoying Cincinnati's vibrant culture from home. This high-impact role offers autonomy, growth opportunities, and industry-leading compensation for top-tier talent.
Responsibilities
- Provide Tier 3 technical support for enterprise-level systems including cloud infrastructure, cybersecurity protocols, and network diagnostics
- Lead remote troubleshooting sessions for critical outages, implementing solutions within SLA requirements
- Develop and maintain comprehensive documentation for technical procedures and knowledge base articles
- Collaborate with cross-functional teams to resolve escalated issues and improve support workflows
- Conduct system audits and proactively identify potential vulnerabilities
- Mentor junior support staff through advanced training sessions and case reviews
- Contribute to R&D for innovative support tools and automation solutions
Qualifications
- 5+ years of enterprise-level technical support experience with cloud platforms (AWS/Azure/GCP)
- Expertise in Windows Server administration, Active Directory, and virtualization technologies
- Industry certifications (CompTIA, Microsoft, or Cisco) required
- Proven ability to resolve complex issues with minimal supervision
- Exceptional communication skills for technical and non-technical stakeholders
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to work flexible hours covering US business timezones