Job Description
Join our dynamic remote-friendly team as a Night Shift IT Support Specialist in Charlotte, NC! We're seeking a dedicated professional to provide critical technical support during off-hours, ensuring seamless operations for our global clients. This fully remote position offers competitive compensation, flexible scheduling, and opportunities for career growth. If you thrive in a fast-paced environment and excel at solving complex technical challenges, we want to hear from you!
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems during night shift hours
- Troubleshoot and resolve hardware, software, and network issues for enterprise clients
- Monitor system performance and proactively address potential security threats
- Document all interactions and resolutions in ticketing systems with detailed notes
- Collaborate with global support teams during handover periods
- Conduct remote system maintenance and updates during off-peak hours
- Escalate complex issues to senior engineers with clear documentation
Qualifications
- 3+ years of experience in IT support/help desk roles
- Proven ability to work independently during night shifts (10 PM - 6 AM EST)
- Strong knowledge of Windows/macOS, Active Directory, and cloud platforms
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+/Network+ certification or equivalent
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Self-motivated with strong problem-solving abilities