Job Description
Join our dynamic team at Lincoln Tech Solutions as a Night Shift Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer support during critical overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a pathway to career advancement in a growing tech hub.
What We Offer:
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement for certifications
- Collaborative remote-first culture
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues across enterprise systems
- Document incidents using ServiceNow with detailed resolution notes
- Collaborate with global teams during cross-continental handovers
- Proactively monitor system health and implement preventive measures
- Train junior staff on escalation protocols and best practices
- Contribute to knowledge base documentation
Qualifications
- 2+ years in IT support or helpdesk role
- CompTIA A+ or equivalent certification required
- Expertise in Windows/Linux administration
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently during off-hours
- Excellent written/verbal communication skills
- Flexible availability for overnight shifts (10 PM - 6 AM)