Job Description
Welcome to Apex Tech Solutions, a leader in providing innovative IT infrastructure and support services. We are currently seeking a Remote Tech Support Specialist to join our elite team. This is a Direct Hire opportunity for a dedicated professional looking to advance their career in a flexible, remote setting within the vibrant Las Vegas, NV area.
In this role, you will be the first line of defense for our clients, ensuring technical stability and exceptional user experiences. We value technical expertise, problem-solving agility, and a customer-first mindset.
Responsibilities
- Provide exceptional remote technical support via phone, chat, and email to internal and external clients.
- Diagnose and troubleshoot hardware, software, network connectivity, and printer issues in a timely manner.
- Guide users through complex technical procedures, installations, and system updates remotely.
- Document all interactions, ticket resolutions, and technical issues in the CRM system for audit and knowledge management.
- Escalate complex issues to senior engineers while keeping stakeholders updated on progress.
- Collaborate with the development and operations teams to identify trends and improve product reliability.
- Maintain a high level of professionalism and empathy during high-pressure support scenarios.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field is a plus.
- Minimum of 2 years of experience in IT support, helpdesk, or customer service.
- Strong working knowledge of Microsoft Windows and macOS operating systems.
- Proficiency with remote desktop tools (e.g., TeamViewer, LogMeIn, RDP).
- Excellent verbal and written communication skills with the ability to simplify technical jargon.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Self-motivated with the ability to work independently and manage multiple priorities.