Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This urgent opening offers a competitive salary package with benefits including health insurance, 401(k) matching, and monthly performance bonuses. Work in our state-of-the-art facility in San Jose's tech corridor with flexible scheduling options. Ideal candidates thrive in fast-paced environments and are passionate about delivering exceptional technical support. Apply today to start your career with an industry leader!
Responsibilities
- Provide 24/7 technical support for enterprise clients via phone, chat, and remote access
- Monitor and maintain critical IT infrastructure during overnight hours
- Resolve system outages, security alerts, and performance issues with SLA adherence
- Document all incidents, resolutions, and preventive actions in ServiceNow
- Collaborate with day-shift teams for seamless handover of ongoing issues
- Conduct proactive system health checks and maintenance tasks
- Escalate complex issues to Tier 3 engineers with detailed context
Qualifications
- Minimum 2 years of IT support experience in 24/7 environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Basic scripting knowledge (PowerShell/Bash) preferred