Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and deliver exceptional service to clients across Laredo, TX. This fully remote role empowers you to troubleshoot complex technical issues while enjoying the flexibility of working from home. We offer competitive compensation, comprehensive benefits, and ongoing professional development opportunities.
What We Offer:
- Industry-leading remote work infrastructure
- Health, dental, and vision insurance
- 401(k) with company matching
- Annual technology stipend
- Flexible scheduling options
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for network, security, and cloud systems
- Document all troubleshooting procedures and solutions in ITSM systems
- Collaborate with cross-functional teams to implement system improvements
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Maintain security protocols and compliance standards
Qualifications
- 3+ years of experience in technical support or IT operations
- CompTIA A+, Network+, or Microsoft Azure certification required
- Expertise in Windows 10/11, macOS, and Linux environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Bilingual (English/Spanish) preferred for Laredo market