Job Description
Are you looking for a stable, high-impact role that fits your schedule? Apex Data Solutions is currently Hiring Now for a skilled Night Shift Support Specialist in Pittsburgh, PA. Join our elite technical team and ensure our clients experience seamless operations 24/7.
As a Night Shift Support Specialist, you will be the frontline defender of our IT infrastructure. We offer competitive shift differentials, comprehensive benefits, and a collaborative environment that values your expertise.
Why Join Us?
- Shift Differential: Earn up to $3.00/hour extra for working the night shift.
- Flexible Schedule: Stable 40-hour work weeks.
- Professional Growth: Clear pathways to Senior and Management roles.
Responsibilities
- Monitor and troubleshoot technical support tickets (Level 2 & 3) received during night hours.
- Respond to incoming support calls and emails with a focus on speed and accuracy.
- Perform system backups, patch management, and routine maintenance tasks.
- Escalate complex hardware or software issues to the day shift engineering team.
- Maintain accurate documentation of all technical issues and resolutions in the ticketing system.
- Ensure 100% uptime and minimal downtime for critical client systems.
- Conduct nightly security audits and vulnerability checks.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or Computer Science preferred.
- Proven experience in technical support, help desk, or IT operations (1-3 years minimum).
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong knowledge of Windows operating systems, Active Directory, and basic networking.
- Excellent problem-solving skills and ability to work independently with minimal supervision.
- Strong written and verbal communication skills.
- Relevant certifications (CompTIA A+, Network+, Security+) are a plus.