Job Description
Join TechGuard Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking tech-savvy professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while helping clients resolve technical challenges. This role offers growth opportunities and the chance to make a real impact in Tulsa's thriving tech sector.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance during night shifts
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global support teams to ensure seamless handoffs
- Monitor system alerts and proactively address potential disruptions
- Conduct basic account maintenance and user access management
- Maintain service level agreements (SLAs) for response and resolution times
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in customer/technical support role
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays
- CompTIA A+ or similar certification a plus
- Valid Oklahoma driver's license (if occasional on-site support required)