Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical assistance to our clients across the Santa Ana area. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, tech-driven environment. With competitive benefits, professional growth opportunities, and a collaborative culture, this is your chance to elevate your career in the heart of California's tech scene.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex system problems with minimal supervision
- Document all support cases in our CRM system with detailed resolution notes
- Collaborate with senior engineers on escalated technical challenges
- Train clients on new technologies and best practices
- Monitor system health and proactively address potential issues
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- Proficiency with Windows, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- CompTIA A+ or equivalent certification preferred
- Exceptional customer service and communication skills
- Ability to work independently in a remote environment
- Relevant associate's degree or equivalent technical training