Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while serving Pittsburgh's vibrant tech community. We're seeking tech-savvy professionals to deliver exceptional remote support to our clients, with the convenience of working from anywhere in Pennsylvania. This role offers competitive compensation, comprehensive training, and a collaborative virtual environment where your problem-solving skills shine.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide clear technical guidance to non-technical users
- Document support tickets and maintain detailed case records
- Collaborate with senior engineers on complex technical escalations
- Conduct system health checks and preventive maintenance
- Stay updated on emerging technologies and security protocols
Qualifications
- 2+ years of remote tech support experience
- Proficiency with Windows/macOS/Linux environments
- Certification (CompTIA A+, Google IT Support, or equivalent)
- Exceptional communication and troubleshooting skills
- Self-motivated with strong time management abilities
- High-speed internet connection and quiet workspace