Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Indianapolis! We're seeking tech-savvy professionals to provide critical infrastructure support while our global team rests. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise directly impacts business continuity.
Responsibilities
- Monitor and maintain 24/7 network infrastructure, servers, and cloud services
- Resolve Tier 2-3 technical issues via ticketing system and remote access
- Execute scheduled system patches, updates, and security protocols
- Document incident reports, resolutions, and technical procedures
- Collaborate with global teams during handover periods
- Perform system backups and disaster recovery testing
- Escalate complex issues to senior engineers with detailed context
Qualifications
- 3+ years in IT infrastructure support with night shift experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and VMWare
- Strong troubleshooting skills for network, hardware, and software issues
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision
- Excellent written communication for documentation and escalations