Job Description
Join TechSolve Solutions Inc. and become part of our award-winning remote tech support team! We're seeking passionate individuals to provide exceptional technical assistance to clients across Riverside County. Enjoy the flexibility of remote work with weekly paychecks while solving complex IT challenges and delivering outstanding customer experiences. Our dynamic environment offers growth opportunities and comprehensive training to elevate your career in technology support.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows/macOS environments and cloud applications
- Document technical solutions using ticketing systems (Zendesk/Jira)
- Collaborate with senior engineers on escalated network/security incidents
- Train clients on best practices for digital security and system optimization
- Monitor system health and proactively address performance bottlenecks
- Maintain SLA compliance with 95% first-contact resolution rate
Qualifications
- 1+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and iOS/Android troubleshooting
- Experience with VPN/RDP and remote desktop protocols
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits
- Must have reliable high-speed internet connection