Job Description
Join our dynamic team at Pacific Tech Solutions and transform your passion for technology into a rewarding career! We're seeking Remote Tech Support Specialists based in Honolulu, HI to deliver exceptional service to our clients across the Hawaiian Islands. Enjoy the flexibility of remote work with weekly paychecks while making a tangible impact in our community. As a key member of our IT support team, you'll troubleshoot complex technical issues, implement innovative solutions, and contribute to our mission of bridging Hawaii's digital divide. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive, inclusive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop support
- Provide exceptional technical support to clients across diverse industries in Hawaii
- Document cases thoroughly in our ticketing system with detailed resolution steps
- Collaborate with senior engineers to escalate complex technical challenges
- Conduct remote system configurations, updates, and security patches
- Develop and maintain knowledge base articles for common troubleshooting scenarios
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent industry certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for networking, security, and cloud services
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision
- Must reside in Honolulu, HI and maintain local business hours (8AM-5PM HST)