Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our enterprise clients. We're seeking a tech-savvy professional to deliver exceptional remote support, troubleshoot complex issues, and drive customer satisfaction in a dynamic work-from-anywhere environment. This is your chance to leverage cutting-edge tools while making tangible impact in the heart of North Carolina's tech hub.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access for hardware/software/network issues
- Diagnose and resolve complex system errors, performance bottlenecks, and security vulnerabilities
- Document all interactions in CRM systems with detailed ticket resolution workflows
- Collaborate with cross-functional teams to escalate critical incidents and implement solutions
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
- Conduct proactive system audits and recommend infrastructure improvements
- Mentor junior support staff on best practices and emerging technologies
Qualifications
- 3+ years of experience in remote technical support with enterprise systems
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent industry-recognized credentials
- Proven experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Exceptional problem-solving abilities with strong analytical thinking
- Excellent written and verbal communication skills for technical/non-technical audiences
- Ability to work independently with minimal supervision in a remote setting
- Experience with ITIL processes and security compliance frameworks