Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the frontline hero resolving technical challenges for our clients across the United States. We're seeking a passionate problem-solver to deliver exceptional remote technical assistance, ensuring seamless user experiences and maintaining system integrity. This immediate hire opportunity offers a competitive salary package, flexible remote work arrangements, and career growth in a cutting-edge tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access tools
- Document cases meticulously using Zendesk and CRM systems
- Provide Tier 1-2 support for Windows/macOS, networking, and cloud services
- Escalate complex issues to senior engineers with detailed context
- Train users on security best practices and system optimization
- Collaborate with cross-functional teams to implement solutions
- Monitor system performance and proactively address potential risks
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Proficiency in Windows/macOS, Active Directory, and VPN technologies
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- Strong written/verbal communication and customer service skills
- Ability to work independently with minimal supervision
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- US citizenship or permanent residency required