Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! TechSecure Solutions Inc. is seeking dedicated Night Shift IT Support Specialists to provide critical technical assistance to our global client base. This high-impact role offers exceptional career growth, competitive compensation, and a collaborative environment where your expertise makes a real difference. Work with cutting-edge technologies while maintaining work-life balance through our structured night shift schedule. Apply today to join Irvine's premier tech support team!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems for enterprise clients
- Diagnose and resolve complex hardware/software issues including network connectivity, system crashes, and security vulnerabilities
- Document all interactions in ticketing systems with detailed resolution steps and preventive measures
- Collaborate with day shift teams using handover protocols for seamless continuity of service
- Monitor system health using monitoring tools and proactively address potential issues
- Conduct user training sessions for common technical solutions during low-traffic periods
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional troubleshooting skills with experience in enterprise networking and security protocols
- Strong written communication skills for technical documentation and client interactions
- Ability to work independently with minimal supervision during night shift hours
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools (TeamViewer, AnyDesk)