Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and kickstart your career with an exclusive $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to deliver exceptional remote support to clients across Virginia Beach and beyond. Enjoy the flexibility of full-time remote work while solving complex technical challenges, advancing your skills, and contributing to innovative IT solutions. Our competitive compensation package includes comprehensive benefits, career growth opportunities, and a collaborative virtual team environment. Apply today to become part of our award-winning support team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Troubleshoot and resolve complex system malfunctions, including OS, security protocols, and cloud services
- Document cases meticulously using Zendesk and maintain knowledge base articles
- Collaborate with engineering teams to escalate unresolved issues and implement solutions
- Train clients on best practices for cybersecurity and system optimization
- Monitor ticket queues with SLA adherence and maintain 95%+ customer satisfaction
Qualifications
- 3+ years of experience in remote technical support or IT helpdesk roles
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Proficiency in Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with experience in network troubleshooting (TCP/IP, DNS, VPN)
- Exceptional written and verbal communication skills with technical aptitude
- Ability to work independently in a remote setting with self-discipline
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools