Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional remote IT support to our clients. Enjoy the flexibility of working from home while solving complex technical challenges and making a tangible impact. This is your opportunity to launch or advance your career in a fast-paced environment with rapid onboarding and competitive compensation.
Why Apply Today? We offer comprehensive training, cutting-edge tools, and a supportive culture focused on professional growth. Plus, you'll be part of a company that values innovation and customer excellence.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions and resolutions using ticketing systems (Zendesk/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct remote system audits and implement preventive maintenance
- Train users on best practices for data security and device usage
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification (or ability to obtain within 60 days)
- Exceptional communication skills with technical/non-technical audiences
- Strong problem-solving abilities and customer-focused mindset
- Experience with ticketing systems and remote desktop tools (TeamViewer/AnyDesk)
- High-speed home internet required