Job Description
Join our elite team as a Night Shift IT Support Specialist in Pittsburgh, PA and earn top-tier compensation while supporting critical infrastructure after hours. This high-impact role offers exceptional work-life balance with premium pay rates and comprehensive benefits. You'll be the backbone of our 24/7 operations, ensuring seamless technology solutions for enterprise clients. Enjoy a modern, collaborative environment with cutting-edge tools and career advancement opportunities. If you're a tech professional seeking financial rewards and flexible scheduling, apply today to transform your career trajectory.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems including servers, networks, and cloud infrastructure during overnight hours
- Monitor and resolve critical system alerts, outages, and performance issues proactively
- Document all incidents, resolutions, and standard operating procedures in ITSM systems
- Collaborate with global teams during critical incident escalations and major deployments
- Conduct system maintenance, patching, and security updates during maintenance windows
- Train junior staff on troubleshooting methodologies and best practices
- Contribute to continuous improvement of support processes and automation initiatives
Qualifications
- 3+ years of enterprise-level IT support experience with night shift or on-call rotation
- Expert knowledge of Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- Strong networking skills (TCP/IP, DNS, DHCP, firewalls) and cloud platforms (AWS/Azure)
- Certifications: CompTIA Network+, Security+, or Microsoft Azure preferred
- Exceptional problem-solving abilities with proven incident resolution metrics
- Experience with ITSM tools (ServiceNow, Jira) and monitoring systems (Nagios, SolarWinds)
- Ability to work independently with minimal supervision during overnight hours