Job Description
Join Buffalo's fastest-growing tech support team and enjoy the freedom of remote work with weekly pay! We're seeking passionate Technical Support Specialists to deliver exceptional service to clients across Western New York. As a key member of our distributed team, you'll troubleshoot complex issues while working from the comfort of your home office. This contract position offers competitive compensation, flexible scheduling, and the opportunity to build your career in technology without geographical limitations.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools
- Provide Tier 2 support for Windows/macOS, networking, and cloud services
- Document cases in CRM systems with detailed technical notes
- Train users on best practices for cybersecurity and data protection
- Collaborate with senior engineers on complex system outages
- Maintain 95%+ customer satisfaction through proactive communication
Qualifications
- 3+ years in technical support with remote experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in remote access tools (TeamViewer, AnyDesk)
- Expertise in Active Directory, VPNs, and SaaS platforms
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision
- Valid NYS driver's license for occasional on-site support