Job Description
Join TechSolutions Pro's elite remote team and transform your career with our high-paying tech support opportunities in Jacksonville, FL. We're seeking passionate professionals to deliver world-class technical assistance to enterprise clients while enjoying the flexibility of remote work. Our competitive compensation package includes comprehensive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide advanced remote technical support for enterprise-level hardware, software, and network systems
- Diagnose and resolve complex technical issues via phone, chat, and remote access tools
- Document troubleshooting processes and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to implement scalable support solutions
- Train clients on system optimization and cybersecurity best practices
- Contribute to knowledge base articles and support procedure improvements
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Strong analytical skills for diagnosing multi-layered technical issues
- Excellent communication abilities with non-technical stakeholders
- Experience working with SLAs and performance metrics