Job Description
Join InnovateTech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 digital infrastructure. This remote-friendly role empowers you to deliver exceptional technical support while enjoying Albuquerque's vibrant nightlife and flexible scheduling. We're seeking a dedicated professional to troubleshoot complex issues, maintain system integrity, and ensure seamless operations during overnight hours. With competitive compensation, comprehensive benefits, and opportunities for career advancement, this is your chance to excel in a dynamic environment that values work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for global clients
- Monitor network systems, servers, and cloud infrastructure during overnight hours
- Troubleshoot hardware/software issues including OS, network connectivity, and security protocols
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with day-shift teams to ensure seamless service continuity
- Perform proactive system maintenance and security updates
- Deliver exceptional customer service with SLA adherence
Qualifications
- 3+ years in IT support/help desk environments
- Proficiency in Windows, macOS, and network troubleshooting
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+/Network+ or equivalent certification preferred
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently during overnight shifts
- Basic knowledge of cloud platforms (AWS, Azure, or GCP)