Job Description
Join our elite support team in Philadelphia and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to global clients. This is your chance to launch your career in a dynamic, fast-paced environment with immediate start opportunities. Enjoy competitive compensation, comprehensive benefits, and a team-oriented culture that values your contributions. Work independently while collaborating with industry experts in our state-of-the-art downtown facility.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues across multiple platforms
- Document all interactions and resolutions in our CRM system with precision
- Collaborate with day shift teams for seamless service continuity
- Monitor system performance and escalate critical issues proactively
- Maintain detailed knowledge base articles for recurring problems
Qualifications
- Minimum 1 year experience in technical support or customer service role
- Proficiency with Windows OS, networking fundamentals, and remote tools
- Exceptional problem-solving abilities and analytical thinking
- Strong written and verbal communication skills
- Ability to work independently during night hours (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred
- High school diploma or equivalent required