Job Description
Join our elite 24/7 support team as a Night Shift Specialist in sunny Chula Vista! We're seeking dedicated professionals to deliver exceptional technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a difference. Apply today to become an integral part of our innovative technology solutions team.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Monitor and resolve system alerts, outages, and performance issues
- Document incident reports, troubleshooting steps, and resolutions
- Collaborate with cross-functional teams during complex escalations
- Conduct proactive system maintenance and patch deployments
- Maintain accurate knowledge base documentation
- Adhere to SLAs and security protocols for sensitive data
Qualifications
- 2+ years of technical support experience in IT operations
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- ITIL Foundation certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license and reliable transportation