Job Description
Join NexusTech Solutions' elite Night Shift Support Team and earn premium compensation while Chandler sleeps! We're seeking a highly skilled Senior Support Engineer to provide critical infrastructure support during overnight hours. This high-impact role offers exceptional work-life balance with 4x10-hour shifts, comprehensive benefits, and career advancement opportunities in a cutting-edge environment.
Our 24/7 operations center serves Fortune 500 clients, and you'll be instrumental in maintaining 99.99% uptime. Enjoy a collaborative culture with remote flexibility, professional development stipends, and recognition programs for exceptional performance. This isn't just a job – it's your launchpad into elite technical leadership.
Responsibilities
- Provide Tier-3 technical support for complex cloud infrastructure, networking, and security systems
- Proactively monitor and resolve critical system alerts during overnight hours
- Lead incident response for high-priority outages and implement root cause analysis
- Document technical procedures and create knowledge base articles
- Collaborate with global teams during handover transitions
- Maintain SLA compliance with 15-minute response times
- Contribute to system optimization projects and capacity planning
Qualifications
- 5+ years in enterprise IT support with night shift experience
- Expertise in AWS/Azure, Linux/Windows Server, and network protocols
- Certifications: CCNP, CISSP, or AWS Solutions Architect preferred
- Proficiency in monitoring tools (Splunk, Nagios, Datadog)
- Strong scripting skills (Python, PowerShell, Bash)
- Exceptional problem-solving under pressure
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills