Job Description
Launch your IT career with our comprehensive paid training program for Remote Tech Support Specialists! Join TechSolutions KC, a leading tech services provider in Kansas City, and gain industry-recognized certifications while working from home. We invest in your growth through structured training in networking, security, and cloud technologies, followed by guaranteed placement on our remote support team. Enjoy flexible hours, full benefits, and career advancement opportunities in a supportive, collaborative environment.
Responsibilities
- Provide remote technical support for enterprise clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Document cases meticulously in CRM systems and maintain SLA compliance
- Collaborate with Tier 2 engineers for complex escalations
- Conduct proactive system maintenance and security updates
- Mentor junior team members during training period
- Participate in continuous upskilling sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience (tech support preferred)
- Reliable home office setup with high-speed internet
- Passion for technology and continuous learning