Job Description
Join our elite support team and become the backbone of Honolulu's tech infrastructure! We're seeking dedicated Night Shift Support Specialists to provide critical 24/7 system monitoring and user assistance. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a dynamic team environment. Work in our modern downtown Honolulu facility with cutting-edge technology and collaborative spaces. Perfect for tech enthusiasts who thrive in nocturnal settings and want to make an immediate impact.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Monitor and troubleshoot network infrastructure, servers, and cloud services
- Document incidents, resolutions, and system performance metrics
- Collaborate with global teams during handover periods
- Execute scheduled maintenance and system updates
- Escalate critical incidents to senior engineers
- Maintain security protocols and compliance standards
- Conduct user training on common systems and solutions
Qualifications
- Minimum 2 years in IT support or helpdesk role
- Proficiency with Windows/Linux systems and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira) preferred
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently during night shift hours
- Valid Hawaii driver's license (for occasional on-site visits)
- Flexibility to work weekends and holidays as needed