Job Description
Join our dynamic team as a Remote Tech Support Specialist in Virginia Beach! We're seeking tech-savvy professionals to deliver exceptional customer support from home. Enjoy flexible remote work while solving complex technical challenges and making a tangible impact on user experiences. This role offers immediate start opportunities with competitive compensation and comprehensive benefits.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and troubleshoot network connectivity problems and system malfunctions
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with senior engineers to escalate complex technical issues
- Conduct remote system installations and configurations for new users
- Maintain accurate inventory of IT assets and software licenses
- Develop user training materials for common technical procedures
Qualifications
- 3+ years of technical support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in network troubleshooting tools (Wireshark, Ping, Tracert)
- Experience with remote desktop protocols (RDP, TeamViewer)
- Strong written/verbal communication skills with customer service focus
- Ability to work independently in a remote setting
- Knowledge of Active Directory and cloud services (AWS/Azure/GCP)
- Valid Virginia driver's license for occasional on-site support