Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking a highly skilled Night Shift Support Specialist to ensure seamless system functionality while our clients rest. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career advancement in a cutting-edge IT environment. If you thrive in after-hours challenges and possess a passion for technical excellence, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor and maintain server infrastructure, cloud platforms, and network security
- Troubleshoot complex hardware/software issues with minimal disruption to operations
- Document all incidents, resolutions, and maintenance activities in ITSM tools
- Collaborate with global teams during critical system updates and migrations
- Proactively identify system vulnerabilities and implement preventive measures
- Train junior staff on escalation protocols and best practices
Qualifications
- 3+ years of experience in Tier 2/3 IT support or systems administration
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of cybersecurity protocols and threat mitigation
- Ability to work independently with minimal supervision during off-hours
- Excellent written and verbal communication skills
- Flexible availability to work nights, weekends, and holidays as needed