Job Description
Join our award-winning support team and get paid weekly for your night shift dedication! We're seeking passionate Night Shift Support Specialists in Stockton, CA to deliver exceptional customer service during overnight hours. Enjoy competitive hourly pay, flexible scheduling, and a dynamic team environment where your skills make an immediate impact. Perfect for students, night owls, and those seeking work-life balance. Apply today and start earning every week!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during overnight shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document all interactions and resolutions in CRM systems
- Collaborate with global support teams during handover periods
- Monitor system alerts and proactively address potential issues
- Maintain high customer satisfaction metrics (CSAT >90%)
- Train on new technologies and processes during shift downtime
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and networking basics
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work 12-hour overnight shifts (10pm-10am)
- CompTIA A+ or similar certification a plus