Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become a vital part of our innovative team based in Washington, DC. We're seeking a tech-savvy professional to deliver exceptional remote support to clients across the nation. Enjoy the flexibility of remote work while contributing to cutting-edge IT solutions in a collaborative environment. What you'll love: Competitive compensation, comprehensive benefits package, professional development opportunities, and a truly remote-first culture.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop tools for enterprise clients
- Diagnose and resolve complex hardware/software issues including OS, network connectivity, and cloud services
- Create detailed documentation of troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to escalate critical issues and implement permanent fixes
- Monitor system health and proactively address potential technical vulnerabilities
- Train end-users on security best practices and technology utilization
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expert-level knowledge of Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or equivalent certification required
- Proficiency with remote access tools (TeamViewer, AnyDesk) and ticketing systems (Jira, Zendesk)
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Proven ability to manage multiple priorities in fast-paced settings
- US citizenship or permanent residency required due to government client contracts