Job Description
Join our elite night shift support team in Dallas, TX, where innovation meets opportunity! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This full-time role offers competitive compensation, career advancement, and a collaborative environment for high-performing individuals ready to make an impact.
As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless system functionality and client satisfaction. Enjoy premium benefits, flexible scheduling options, and the chance to develop cutting-edge skills in a fast-paced tech hub.
Responsibilities
- Provide 24/7 technical support for enterprise systems and client infrastructure
- Monitor and resolve critical system alerts during overnight hours
- Collaborate with global teams to troubleshoot complex IT issues
- Document incident reports and maintain detailed knowledge base entries
- Conduct proactive system maintenance and security updates
- Train and mentor junior support staff during shift transitions
- Implement disaster recovery protocols for off-hour emergencies
Qualifications
- 3+ years in technical support or system administration
- Proven experience with night shift or 24/7 operations
- Expertise in cloud platforms (AWS/Azure) and networking protocols
- Strong troubleshooting skills across Windows/Linux environments
- ITIL or CompTIA Network+ certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High tolerance for pressure and problem-solving under deadlines