Job Description
Join our dynamic team as a Night Shift Support Specialist in Cincinnati! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures seamless operations for our global clients while offering competitive compensation and growth opportunities. Enjoy a supportive environment with flexible scheduling and comprehensive benefits.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams during escalations
- Maintain system health through proactive monitoring
- Train junior support staff on protocols and tools
- Adhere to SLA metrics and security compliance standards
Qualifications
- Minimum 2 years in technical support role
- Proficiency with Windows/Linux systems and networking
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently during overnight shifts
- CompTIA A+ or similar certification preferred
- Flexible availability for rotating weekends