Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and become the backbone of our digital infrastructure! We're seeking a dedicated professional to deliver exceptional technical assistance to clients across the Last Frontier. This direct hire opportunity offers competitive compensation, flexible remote work, and the chance to make a tangible impact in Alaska's growing tech ecosystem. As a key member of our IT support team, you'll troubleshoot complex issues, implement innovative solutions, and contribute to our mission of bridging Alaska's digital divide.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and phone support
- Manage ticketing systems with SLA adherence and proactive follow-up
- Deploy and configure IT infrastructure for new/remote employees
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams on system upgrades and security protocols
- Provide end-user training on software and security best practices
- Monitor system health and implement preventive maintenance
Qualifications
- 3+ years of technical support experience with remote support tools
- Expertise in Windows, macOS, and network troubleshooting
- CompTIA A+/Network+ certification or equivalent experience
- Strong diagnostic skills and customer service orientation
- Experience with ticketing systems (Zendesk, ServiceNow, etc.)
- Ability to work independently and manage multiple priorities
- Knowledge of Alaska-specific telecom infrastructure preferred