Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in St. Louis! We're seeking tech-savvy problem-solvers to provide exceptional customer support to our growing client base. This immediate hire opportunity offers competitive compensation, full benefits, and the flexibility to work from home while making a real impact. If you're passionate about troubleshooting and delivering outstanding service, apply today!
Our ideal candidate thrives in fast-paced environments and possesses strong communication skills. You'll become part of a collaborative team dedicated to innovation and excellence. Enjoy perks like professional development stipends, flexible scheduling, and a supportive remote work culture.
Responsibilities
- Deliver remote technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems via phone, chat, and email
- Document all support interactions in ticketing systems with detailed resolutions
- Train users on best practices for device security and software usage
- Collaborate with cross-functional teams to escalate and resolve escalated issues
- Proactively monitor system performance and implement preventative measures
- Stay current with emerging technologies and industry trends
Qualifications
- 3+ years of experience in technical support or help desk roles
- Expertise in Windows OS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional troubleshooting and customer service skills
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- High school diploma or equivalent; bachelor's degree in IT preferred