Job Description
Join our award-winning tech support team as a Remote Tech Support Specialist in Kansas City, MO! We're urgently hiring passionate problem-solvers to deliver exceptional customer experiences. Enjoy flexible remote work with full benefits and career growth opportunities. Apply today to become part of our innovative tech family!
Responsibilities
- Provide Tier 2-3 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex hardware/software issues across Windows/macOS environments
- Install, configure, and maintain enterprise-level IT infrastructure remotely
- Document all interactions, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to resolve escalated technical challenges
- Proactively monitor systems and implement preventive maintenance protocols
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Active Directory, VPN, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware/network troubleshooting
- Experience with remote support tools (TeamViewer, Zoho Assist)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision