Job Description
Join TechFlow Solutions as a Senior Tech Support Specialist and become the backbone of our innovative digital transformation journey. We're seeking a dedicated remote professional to deliver exceptional technical assistance to our enterprise clients in Plano, TX. This full-time role combines deep technical expertise with outstanding customer service to resolve complex IT challenges while maintaining our industry-leading service standards. Enjoy flexible remote work with comprehensive benefits and opportunities for career growth in a collaborative, tech-forward environment.
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via phone, chat, and remote access tools
- Document all cases in ServiceNow with detailed technical documentation
- Collaborate with cross-functional teams to implement system improvements
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in enterprise-level technical support
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Strong analytical skills with ability to troubleshoot complex systems
- Excellent written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision