Job Description
Join our dynamic tech team as an immediate hire Remote Tech Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical assistance to clients across the Buffalo metro area. Enjoy flexible remote work while solving complex IT challenges in a fast-paced environment. Start your career today with competitive benefits and growth opportunities!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document cases in ticketing system with detailed resolution notes
- Collaborate with senior engineers on escalated technical problems
- Monitor system performance and proactively address potential issues
- Conduct user training on new technologies and security protocols
- Support Windows/macOS environments and basic networking troubleshooting
Qualifications
- 2+ years in technical support/help desk role
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong knowledge of Windows/macOS operating systems
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Valid US work authorization required