Job Description
Join TechSolutions Inc. as a Senior Tech Support Specialist and become the hero of our remote team! We're seeking a tech-savvy professional to deliver exceptional customer support to our growing client base in Colorado Springs and beyond. As a key member of our IT team, you'll troubleshoot complex technical issues, implement innovative solutions, and contribute to our mission of seamless digital experiences. Enjoy competitive compensation, flexible remote work, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticket systems with SLA adherence and proactive customer communication
- Deploy and configure cloud infrastructure solutions (AWS/Azure)
- Develop technical documentation and knowledge base articles
- Collaborate with engineering teams on system improvements
- Provide onboarding support for new clients and employees
- Monitor network performance and security protocols
Qualifications
- 3+ years of experience in technical support or IT operations
- CompTIA A+/Network+ certification or equivalent
- Expertise in Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Jira, Zendesk)
- Ability to work independently in a remote environment
- Preferred: Experience with VoIP systems and cybersecurity protocols