Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become an integral part of our 24/7 operations team. This remote-friendly role offers the flexibility to work from anywhere while supporting critical infrastructure in the heart of Seattle's tech corridor. We're seeking a dedicated professional to maintain system stability during off-peak hours, ensuring seamless operations for our global clients.
As a key member of our support team, you'll troubleshoot complex issues, implement proactive monitoring solutions, and collaborate with cross-functional teams. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Monitor and maintain system stability during night shift operations (10 PM - 6 AM PST)
- Provide Tier 2/3 technical support for cloud infrastructure and SaaS platforms
- Execute incident response protocols and coordinate with on-call engineers
- Document technical solutions and update knowledge base articles
- Analyze performance metrics to identify optimization opportunities
- Collaborate with global teams during scheduled maintenance windows
Qualifications
- 3+ years in IT support or systems administration
- Experience with AWS/Azure cloud platforms and monitoring tools
- Strong troubleshooting skills in Linux/Windows environments
- Certification in CompTIA Network+ or equivalent preferred
- Ability to work independently during off-hours with minimal supervision
- Excellent written communication for documentation and escalation reports